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SearchStax Cloud Dedicated Plans

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  • Available
  • Available at additional cost
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SILVER Gold Platinum Platinum Plus
 

Non-production environments,
prototyping, or small projects

$37/mo
$337/mo

Quoted in $USD — Billed Annually

Start Free
  • Single Node or HA Cluster
  • No Uptime Guarantee
  • US Business Hours
  • < 72 Hours Support
  • Product Questions
  • System Monitoring

Production cluster with
business hours support

$537/mo

Quoted in $USD — Billed Annually

Buy Now
  • HA Cluster
  • 99.5% Uptime
  • Regional Business Hours
  • < 4 Hours Support
  • Incident Support
  • System & Solr Monitoring
  • Daily Backups

Production cluster for
business critical applications

$937/mo

Quoted in $USD — Billed Annually

Buy Now
  • HA Cluster
  • 99.9% Uptime
  • 24x7x365 Coverage
  • < 60 Min. Priority Support
  • Incident Support & RCAs
  • System & Solr Monitoring
  • Daily Backups
  • Webhooks, APIs & Integrations

Production cluster for
mission critical applications

$1,674 / mo

Quoted in $USD — Billed Annually

Contact us
  • HA Cluster
  • 99.95% Uptime
  • 24x7x365 Coverage
  • < 30 Min. Priority Support
  • Incident Support & RCAs
  • System & Solr Monitoring
  • Daily Backups
  • Webhooks, APIs & Integrations
  • Auto-Scaling
  • Disaster Recovery

Need a Serverless Solr Service instead? Click here.

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  • Available
  • Available at additional cost
  • Unavailable
   
CLOUD AUTOMATION    
Deployment Automation
(Node or Cluster)
Solr and Zookeeper Log Access
Disk Upgrades and Downgrades
Custom Plugins
Scale Up / Scale Down
Auto-Scaling
MONITORING AND ALERTING    
Monitoring Data Retention 1 day 7 days 30 days 30 days
Heartbeat and
Threshold Alerts
System Level Metrics
Solr Search &
Indexing Metrics
Availability Reporting
Premium Alerting
Audit Logging
BACKUPS AND DISASTER RECOVERY    
Daily Backups
Disaster Recovery
SECURITY AND COMPLIANCE    
Solr / Basic Authentication
IP Filtering
Encryption at Transport
Two Factor
Authentication (2FA)
Single Sign-On (SSO)
Encryption at Rest
Private Environment (VPC/VNet)
GDPR / Custom DPA
Priority Patching (Solr and OS)
Vulnerability Scanning Quarterly Quarterly Quarterly Quarterly
INTEGRATIONS AND APIs    
Webhooks
Automation APIs
PagerDuty
New Relic
Datadog
TEAM AND USER ROLES    
Max Users 2 4 8 20
User Roles and Permissions
SUPPORT AND SLAs    
Uptime SLA 99.5% 99.9% 99.95%
Support Channels Web Portal Web Portal Web Portal Phone, Web Portal
Response Time < 72 Hours < 4 Hours < 60 Minutes < 30 Minutes
Support Coverage 9-5 M-F
US Pacific		 US, EMEA, APAC
Business Hours		 24x7x365 24x7x365
Support Scope Product Questions
Subscription Questions


 Product Questions
Subscription Questions
Incident Triaging

 		Product Questions
Subscription Questions
Incident Triaging

 Product Questions
Subscription Questions
Incident Triaging
Architectural Guidance
Port-mortem Reports
Solr Upgrade Assistance

* Gold, Platinum and Platinum Plus are only available in Cluster configurations.

Dedicated Plan Add-Ons

Available to purchase a la carte on any of the Gold, Platinum and Platinum Plus plans

ADDITIONAL
STORAGE

ADDITIONAL STORAGE

Need more storage on an existing plan? Simply purchase additional storage in blocks of 50GB and we will take care of it — for clusters, increasing storage happens without any downtime.

SCHEDULED
BACKUPS

SCHEDULED BACKUPS

Automate backups by configuring them to meet your compliance needs. Backups include Index Data, Configurations, Aliases and any custom JARs. Store your backups in another region of added security.

PRIVATE
ENVIRONMENTS

PRIVATE ENVIRONMENTS

SearchStax supports deployments in Virtual Private Clouds (VPC) on AWS or Google Cloud and on Virtual Private Networks (VNet) on the Microsoft Azure Cloud.

Disaster
Recovery

Disaster Recovery

Disaster Recovery options are packaged based on RTO needs and a certain RPO. SearchStax offers cold, warm and hot Disaster Recovery options to support your compliance needs.

SECURITY
PACK

SECURITY PACK

For sensitive data and higher compliance requirements, our security pack will provide encryption at rest, customer-specified TLS, cyphers, monthly vulnerability scans, priority patching for Apache and Solr Vulnerabilities

Have More Questions?

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